Multiple Choice
Identify the letter of the choice that best
completes the statement or answers the question.
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1.
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Some
computer reservation systems (CRSs) have opened on-line travel systems, e.g., SABRE has developed
_________________.
Uniglobe a. | AOL | b. | Apollo | c. | Travelocity | d. | STP | | |
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2.
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Cendant
Corporation, which owns Galileo, Cheap Tickets, the Day’s Inn hotel chain, and Avis car Rental
purchased
, an online travel agency. a. | Paylesstravel.com | b. | Travelocity | c. | Orbitz | d. | Worldspan | e. | Tickets.com | | |
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3.
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What
are some of the problems with e-tickets? a. | It is difficult to arrange interline
travel. | b. | How to link to the
different reservations systems . | c. | The ability of passengers stranded in a storm to switch to
another airline. | d. | All of the above. | e. | None of the above. | | |
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4.
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Back-office systems are found behind the scenes and are most concerned
with a. | customers | b. | efficient operation of the agency | c. | foreign travellers | d. | nonairline suppliers | e. | Internet service providers | | |
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5.
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A
person who works in a travel agency serving the public is now generally called a
___________________. a. | travel agent | b. | travel retailer | c. | travel wholesaler | d. | travel counsellor | e. | travel adviser | | |
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6.
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When a
seat is available on a flight, the passenger’s name is put on the ___________
or passenger list; if a seat is not available, the name is put on a
______________. a. | seat list, wait
list | b. | confirmed list,
standby list | c. | confirmed list,
wait list | d. | manifest, wait
list | e. | seating plan, wait
list | | |
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7.
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_______________________ technology enables consumers to access websites without a
telephone line or a computer. a. | STP | b. | RIM | c. | WAP | d. | AOL | e. | ETDN | | |
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8.
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The
most complex type of distribution systems is a. | bilevel | b. | bilateral | c. | multilevel | d. | multinational | e. | unified | | |
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9.
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Many of
the big ISPs have travel information and offer on-line booking. One such ISP is
_______________________. a. | AOL | b. | RIM | c. | STP | d. | WAP | e. | ETDN | | |
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10.
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_________________________ are ticket printers (not owned by travel agencies) which
enable travel agencies to make deliveries to travellers, especially business travellers, who need
same day or next day tickets. a. | STPs | b. | UTOs | c. | SABREs | d. | ETDNs | e. | WAPs | | |
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